FAQ
Frequently Asked Questions
Before Purchase |
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Q: What languages do you support? A: English and Chinese (Simplified and Traditional). |
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Q: What payment methods do you accept? A: We accept credit cards (VISA, MasterCard) issued domestically and overseas, and Alipay. |
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Q: I'm Japanese, but can I purchase ticket in your site? A: This booking system is only for customers who live in overseas countries or only have credit cards issued overseas. Other customers, please use the eplus Japanese booking system. e+ Japanese site: https://eplus.jp/sys/main.jsp |
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Q: Is there any fee other than ticket price? A: A handling charge is included in the ticket price. Please be noted before purchase. |
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Q: Could you prepare tickets of adjacent seats? A: If you purchased multiple numbers of tickets (Same date/Seat Type) in one order, generally we will prepare tickets of adjacent seats if possible. |
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Q: Payment is failed as error appeared during the credit card settlement. A: We only accept credit card of VISA and MasterCard. |
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Q: Payment is failed, but why is there a fee charged from my bank account? A: In case that you used a debit card, a service fee will be charged once when the payment is failed, but it will return to your account after a few days. Please contact your credit card company directly if you want to know more information. |
After Purchase
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Q: I didn't receive a confirmation e-mail. A: It is possible that your filled in a wrong e-mail address. Please contact us from inquiry form. |
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Q: I want to confirm if my order is correctly placed with no problem. A: In "Track my order" at the top right of our site, please enter your order ID (numbers after #) or the email address you used when purchased the order. There should be an email with URL sent to you. If it shows "error", please contact us from inquiry form. * The URL is only valid in 1 hour. Please make sure to access the URL within 1 hour after you received it. |
| Q: I want to change the date or seat type of my ticket.
A: Once your order is confirmed, we cannot accept any changes of the contents. We appreciate your understanding. |
| Q: I want to cancel the order.
A: Once your order is confirmed, we cannot accept any cancellations . We appreciate your understanding. |
| Q: I cannot go to the event, so I want to give or resale ticket to my friends or family.
A: Purchaser of the tickets shall NOT re-sell, transfer, auction off the tickets. Also, We don't accept to change the name at all. Please be noted in advance. |
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Q: I want to know the seat number of my tickets in advance.
Q: I want to know more details about the artist, time schedule, information of the venue, rules of entrance and so on. A: Please check the latest information from the official website of each event. |
| Q: What about a refund in case that the show/event is cancelled?
A: We will make a full refund if the show/event is cancelled. Details of refund process will be notified by email. |
About Entrance on the Event Day
| Q: How do I enter the venue on the day? A: We will inform you on how to pick up your tickets on the day (pick up time / place / necessary item) on order confirmation email sent to you after your purchase. Please check it. If you did not receive the email, please contact us from inquiry form. |
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Q: I want to get my ticket in advance. A: You cannot pick up your ticket in advance. Also we don't make advance mailing service. |
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Q: I want to pick up my ticket in a convenience store other than the venue. A: You cannot pick up your ticket in a convenience store. |
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Q: Can I enter the venue separately with my companion? A: Please make sure that the purchaser and the companion enter the venue together. |
QR Code
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Q: QR code on email is not displayed clearly. A: In "Track my order" at the top right of our site, please enter your order ID (numbers after #) or the email address you used when purchased the order. There should be an email with URL sent to you. If it shows "error", please contact us from inquiry form.. ≪How to get QR code≫ * The URL is only valid for 1 hour. Please make sure to access the URL within 1 hour after you received it. |
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Q: Please send me multiple QR codes because I want to enter the venue separately with my companion. A: Please make sure that the purchaser and the companion enter the venue together. We can not issue QR code separately for each person. |
About Registered Information
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Q: I filled in a wrong email address when I registered. A: Please inform us your correct email address from inquiry form. |
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Q: I filled in wrong personal information or my information has changed. A: Please inform us your correct personal information from inquiry form. |
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Q: I forgot to enter my middle name. A: There is no problem in particular. Don't worry about it. |
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Q: I registered my name by nick name. A: Please inform us your correct name from inquiry form. |
If it can not be solved with the above, please contact us from here.
